Serivce
Xiamen Erda Metal Products Co., Ltd.
After-Service
Service Commitment
We will resolutely implement the "Product Quality Law of the People's Republic of China", the "Consumer Rights Protection Law of the People's Republic of China", and the "Regulations on the Liability for Repair, Replacement, and Return of Certain Goods" (i.e. the new "Three Guarantees" regulations) to provide users with comprehensive services.
Establish a 7-day week (Monday to Sunday), 12 hours a day (8:30-20:30) service consultation and complaint hotline, with a hotline number of
Free warranty will be implemented during the warranty period.
One of the following situations does not fall within the scope of free warranty:
1) Damage caused by improper use, maintenance, or upkeep by users;
2) Damage caused by installation, disassembly, or repair not by our after-sales staff or service outlets;
3) Unable to provide product warranty cards, purchase invoices, or altered product warranty cards and purchase invoices;
4) The product model or body code on the product warranty card or purchase invoice does not match the repaired product model or body code;
5) Products that have been indicated at the time of sale as not subject to free warranty;
6) Damage caused by uncontrollable natural disasters;
7) Products that exceed the warranty period specified by the state and our company.
Service Policy
According to the new national three guarantees regulations, the product is guaranteed for one year from the date of purchase, based on the customer's purchase invoice and product warranty card.
Within 7 days from the date of sale, if there is a performance malfunction, customers can choose to return, exchange, or repair the product.
Within 15 days from the date of sale, if a performance malfunction occurs, customers can choose to exchange or repair the product.
The validity period of the three guarantees shall be calculated from the date of the valid invoice and product warranty card issued by the seller.
products that are outside the warranty period or do not meet the conditions for free maintenance are subject to paid maintenance services.
Address:
Fifth Floor, No. 29, Xinglin Ridong Road, Jimei District, Xiamen City
Xiamen Erda Metal Products Co., Ltd.
Quality first, reputation first, mutual benefit and equality.